Apple Bootcamp
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macOS Support Essentials 10.15

macOS Support Essentials 10.15 is a three-day course that teaches the best ways to support macOS Catalina users. The course includes lectures, demonstrations, group discussions, and hands-on exercises that provide real-world experience.


  • People who manage computer networks or computer labs that run macOS
  • People who support Mac users

Course Outline

Note: The curricula below comprise activities typically covered in a class at this skill level. The instructor may, at his/her discretion, adjust the lesson plan to meet the needs of the class.

Installation and Configuration

  • Update, upgrade, and reinstall macOS Catalina
  • Set up and configure macOS on an individual Mac
  • Introduction to the command-line interface and macOS Recovery

User Accounts

  • Manage user accounts, user home folders, macOS security and password changes

File Systems and Storage

  • Manage file systems, storage, encryption, permissions, and file sharing.

Data Management

  • Use hidden items, shortcuts, file archives, metadata, and Spotlight
  • Manage system resources and Time Machine

Apps and Processes

  • Install, manage, and troubleshoot apps. Manage documents

Network Configuration

  • Manage basic and advanced network settings
  • Troubleshoot network issues

Network Services

  • Manage network services, host sharing, and a personal firewall

System Management

  • Manage printers and scanners
  • Troubleshoot peripherals, startup, and other system issues.